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Facts, figures and performance : delivering independence, choice and control

We are working hard to make people’s experience of adult care services as good as possible – putting our customers at the heart of everything we do. Our Customer Service Centre is the first point of contact with us for most people, sometimes referred on by other agencies. Staff signpost customers to a social care assessment or the best services to meet their needs.

  • In 2013/14, 32,430 people contacted us with social care enquiries.
  • The numbers of people with a personal budget has increased from 3,239 to 3,842 which is an increase from 78.5% to 86.1% of those who receive care and support and who live in their own homes in the community.

New people being referred into social care

  • 7,141 referrals for social care related issues, many of which were dealt with by providing simple services, advice and information.
  • 858 people had a ‘self assessment’ resulting in 195 receiving appropriate support or guidance or awaiting further action with the remainder (663) going on to a full assessment.
  • 2,002 people in total had a ‘full assessment’ undertaken with our social work teams. This includes the 444 self-assessment referrals.

Reviews, carers’ assessments & services

  • 3,644 reviews were completed for service users
  • 427 carers had an assessment or review completed
  • 4,512 people received a service during 2013/14
  • 3,889 people received ‘self-directed support’ (they were provided with a budget and were able to decide how they would like to spend their money in order to provide the support they needed)
  • 3,338 people received community based services
  • 392 people were admitted to funded permanent residential and nursing home care. 186 of these were admissions to residential care and 206 were admissions to nursing care.
  • Overall, 1,009 people were funded in residential and nursing care according to a snapshot taken on 31 March 2013
  • 16.8% fewer people received community based services
  • 265 service users aged 55+ living in Extra Care Housing
  • 959 people received home care in an average week.
  • 34.2% (328) of people received ‘intensive home care’ (10 or more hours per week)
  • 5.19% of service users aged 18-64 are from minority ethnic communities
  • 255 service users living in the community in supported living (202 with a learning difficulty)
  • 1,940 people were provided with additional support to remain in their own homes through aids and adaptations.
  • 2.35% of service users aged 65 or over are from minority ethnic communities

Performance

A range of social care-related performance measures show how the services we provide compare to other authorities, and whether they are meeting the needs of the community.

Some of the measures recognise how we work across health and social care to meet individuals’ needs.

Here are some of the performance measures included in the Government’s Adult Social Care Outcomes Framework 2012/13:

The percentage of service users and carers with self-directed support

We aimed for 85% of our users of services and carers to be using ‘self-directed support’ (also called personal budgets) by March 2014. Our performance was 95.9% compared to an England average of 56.2% in 2012/13*

The percentage of older people discharged from hospitals who received reablement or intermediate care services and who are still at home 91 days after discharge from hospital

This looks at the effectiveness of services which aim to improve older people’s independence when they have been discharged from hospital. Our performance shows that 83.2% (Q3 – Q4 figure awaited) were still at home. The England average was 81.4% in 2012/13*. The South Gloucestershire Systems Flow Partnership works to improve the hospital discharge process, including all Rehabilitation and Reablement services.

The proportion of adults with Learning Disabilities receiving social care services who were in paid employment at the time of their review

12.7% of service users were in employment. The national average was 7% in 2012/13*.

The proportion of adults with Learning Disabilities receiving social care services who were in settled accommodation at the time of their review

70% of people with learning disabilities were in settled accommodation as at 31 March 2014. The 2012/13* all England figure was 73.5%

The proportion of adults with Mental Health problems receiving secondary mental health services who were in paid employment

This measures employment outcomes for those adults in touch with secondary mental health services whose complex needs are being managed using the Care Programme Approach (CPA). 22.2% of adults using the CPA in South Gloucestershire were in paid employment. This compares with a national average in 2012/13* of 8.8%

The proportion of adults with Mental Health problems receiving secondary mental health services who were in settled accommodation at the time of their review

This measures the accommodation situation for adults in touch with secondary mental health services whose complex needs are being managed using the Care Programme Approach (CPA). 86.7% of adults using the CPA approach in South Gloucestershire were in accommodation classed as ‘settled’. This compares with the 2012/13* national average of 58.5%

Number of hospital discharges that were delayed by social services for people aged 18 or over (per 100,000 population)

The aim is for as few delayed discharges as possible. In 2013/14 Adult Social Care was responsible for an average of 6.1 delayed ‘bed days’ per 100,000 population for all discharges. This compares with a national average in 2012/13* of 3.2 for discharges delayed by social services.

Permanent admissions to residential/nursing care for older people (per 100,000 population)

It is better to have a low rate of permanent admissions to residential care, as a high rate can indicate a lack in the range of health and social care community services needed to enable someone to remain in their own home. In 2013/14 South Gloucestershire had an admissions rate to residential/nursing care for older people of 825 per 100,000 population and 14.2 per 100,000 for people aged 18-64 years population. This compares to 2011/12 national averages of 697.2 (older people) and 15 for 100,000 for those aged 18-64.

*National averages for 2013/14 not yet available.