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Equitable Access

Making access to health and social care easily accessible to everyone, no matter where they live, their age or circumstances.

Action:

Further develop and equip non-professional adult social care staff with broader skill sets to take lead responsibility and coordinate tailored support for individuals, so that qualified professionals can focus on the small number of cases where their input is needed (Supported by our staff as a priority).

Update:

A successful pilot project with unqualified social work and occupational therapy staff has been completed and will form the basis for the development of new generic team roles; reducing duplication of effort and improving outcomes and experience for service users. This is supported by a training and development programme.

Action:

Work with our NHS and corporate colleagues, in relation to the Customer First service review, to determine how the Single Point of Access/Joint Community Access Portal should develop.

Update:

Sirona Care and Health have been awarded the community health services contract, and their successful submission included a proposal to strengthen links between their staff and the council’s adult social care teams, build upon the current co-located contact teams based at Kingswood.

Discussions are taking place about Sirona’s plans for future development once they take over responsibility for the service from April 2014

The department for Children, Adults and Health’s ‘Customer Contact’ integration project has also been looking at how we respond to customer contact as a single department, including identifying opportunities for any efficiency savings which would be delivered in 2014/15.