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Explaining words and phrases (Glossary)


An independent person who will listen to what someone wants and then help them to get their voice heard, their views acknowledged and the information they need.

Care pathways:

An agreed plan that outlines the care it is anticipated you’ll need over appropriate timeframes – to help patients/service users to get positive outcomes

Care Programme Approach (CPA):

Based on active service user involvement, social inclusion and recovery, this is used to assess, plan, review and co-ordinate the treatment, care and support needs for people in contact with secondary mental health services as appropriate.

Care Quality Commission:

The independent regulator of all health and social care services in England, making sure they meet government standards of quality and safety.

Clinical Commissioning Group:

Clinical Commissioning Group (CCG) is a health commissioning organisation which replaced Primary Care Trusts in April 2013.

Better Care Fund:

A pooled budget for use in delivery of more integrated health and social care service.


The planned closure of services that are no longer fit for purpose or no longer meet the needs of service users/patients in order to allow resources to be reinvested in modern provision to meet current and future need.

Direct payment/personal budget:

A direct payment is money that is paid directly to you from the Council so you can arrange your own support through your ‘personal budget’.


Health and Wellbeing Boards are committees of local authorities working as a partnership with health colleagues and other key agencies.


Joint Strategic Needs Assessment is a process that will identify adults’ and children’s current and future health and wellbeing needs and is used to inform health and social care commissioning priorities.


An official appointed to investigate complaints from members of the public against government officials.

Priority neighbourhoods:

Our six priority neighbourhoods (Cadbury Heath, Filton, Kingswood, Patchway, Staple Hill and West Yate & Dodington) benefit from additional coordinated work with local residents and agencies to improve quality of life and make them safer and stronger.

Public health:

Public health is about helping people to stay healthy and avoid getting ill. Responsibility for public health moved from the NHS to the Council in April 2013.


A range of services focused on helping a person maximise their independence by learning or re-learning the skills and confidence necessary for living at home following a stay in hospital, prolonged illness or injury.

Responder service/Telecare:

A personal alarm system, also known as a lifeline, which can be installed in the homes of residents who need it by using an existing phone line. It is supported by the council’s own mobile responder service who are trained to give immediate assistance if required.

Self-directed support:

Self-directed support is about people being in control of the support they need to live the life they choose – giving people real power and control over their lives.

South Gloucestershire Systems Flow Partnership:

A meeting of local health and social care professionals to co-ordinate activities to help reduce avoidable hospital admissions and support timely and effective hospital discharge. This is a joint board with Bristol focused around North Bristol Acute Trust.


Groups or individuals who are affected by and/or have an interest in the operations and aims of a business or public.