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Welcome

South Gloucestershire’s fourth annual local account sets out how well we are doing in meeting the needs of adult residents of South Gloucestershire who require care and support.

Our adult social care services are designed with people at the heart of what we do – involving, informing and equipping them to use their individual experience and wishes and make the best choices in planning the support they need.

This document explains the progress we have made during 2014/15.

What is a local account?

Local accounts are annual reports designed to give local residents a clear picture of:

  • the achievements we have made in adult social care – how well we are performing
  • the changes and challenges we are facing
  • our plans for future improvements

We remain as ambitious as ever in setting plans and getting results that will improve people’s wellbeing and give them independence and control over their lives and the care they choose.

Grandmother with her grand daughter

This is set against a backdrop of a faster pace of change and greater financial constraints. The introduction of the Better Care Fund brings us opportunities and challenges to deliver more joined-up care by working more closely with our health colleagues and South Gloucestershire communities.

Our aims for adult social care continue to complement the Health and Wellbeing Strategy for South Gloucestershire, with an overarching vision for all health and social care: www.ourareaourfuture.org.uk/health-and-wellbeing-board/joint-health-and-wellbeing-strategy

The report is in seven sections:

  1. Your local area: South Gloucestershire at a glance
  2. How we met change and challenges in 2014/15
  3. Facts, figures and performance – delivering the customer journey
  4. Keeping people safe
  5. Listening and learning
  6. Working with our partners
  7. Our priorities for change in 2015/16

Please give us your feedback

We would like you to let us know what you think of the local account and tell us if there is anything we have not included that you would like us to in future. Please see the inside back cover for details.