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Personalisation

Recognising people as individuals who have strengths and preferences and putting them at the centre of their own care and support, whatever the setting.

Action:
Procure and roll out a new framework of Direct Payment support providers.

Update:
We completed this procurement and launched the new framework of providers, enabling service users to choose from a range of providers who they would like to appoint to provide them with this support. We have introduced Direct Payment cards for all Adult social care services recipients of Direct Payments so that they now pay for their support using a preloaded card. Roll-out of payment cards for Children’s social care Direct Payments is being planned.  All parents in receipt of direct payments have been sent information on the Direct Payments Support Providers, and we aim to pay all direct payments for parents of disabled children onto the payment card by June 2015.

Action:
Complete and implement the design of a new 0-25 service.

Update:
The 0-25 service is still continuing to develop as a service since implementation in Sept 2014.  There is a strong focus on reviewing processes and delivering operational services within timescales. Demand and capacity remains a priority operationally with trends and analysis of unmet need being captured to inform joint commissioning. Participation and co-production with partner agencies, education settings and families continues to be a key priority for the service and is still developing; the 0-25 Partnership Board is operational and is finalising its priorities for the next 3 years.

Action:
Implement the next phase of the Better Support for Older People Programme, securing the provision of additional ExtraCare Housing in pursuit of the Council’s 2016 target and reducing the council’s role as a direct provider of residential care.

Update:
We continue to make progress in helping to support the delivery of more ExtraCare housing schemes for older people.  The 261 unit ExtraCare Village at Cold Harbour Lane is due to begin building on site later this month and due for completion in September 2018.  The Frenchay/Thornbury ExtraCare development proposals are at early stages of development and due to begin planning discussions in the near future.

Acceptable bids for sites for development of new care homes were considered and approved in October 2015.  Sale of the Cranleigh Court Road, Yate site was completed on 31 March 2016.  At the same date the Tennis Court Road, Kingswood site was at draft contract stage.

The scheme at 98 Gloucester Road North, Filton will provide 9 flats for people with learning difficulties and one flat to be used as a staff office and guest room.  The site belongs to Knightstone Housing Association and adjoins the Springfields ExtraCare scheme.  The flats will be constructed using NHS England capital funding.  The scheme has planning consent and all the requisite grant conditions and nominations agreement have been completed.  Knightstone Housing Association has received the grant and expects to be in contract and starting on site to demolish the existing building imminently.

Action:
Review and improve people’s initial access to information about their options and eligibility for care and support. The aim is for people to be given clear, prompt advice to decide the best route to take and that they are directed to an appropriate assessment or signposted to community and voluntary services. This action is supported by staff as a priority in their day to day work.

Update:
Our customer services officers, adult social care practitioners and health colleagues are continually making improvements to the way they advise and signpost people enquiring about services and their eligibility. We have supported this with the implementation of Care Act information in a new accessible online format, which we continue to roll out. A review programme of existing information is leading to further improvements and the introduction of our Integrated Care product will enable us to further develop our digital technologies and offer an enhanced online information & advice offer in advance of part 2 of the Care Act. Governance of NHS Choices ensures that their digital service is able to meet the demands of its users and partners. It aims to be transparent, focused on user insight, measurement and outcomes, and combines objectives from both health and social care.

This year we have reviewed and updated First Contact, our generic signposting initiative.  We have increased the number of services available and the number of partners promoting the scheme.

Action:
Review how we meet the needs of people with mental health needs.

Update:
The adult needs assessment has been signed off by the Health & Wellbeing Board and an action plan is now being implemented in close partnership with key stakeholders in the Clinical Commissioning Group (CCG) and other statutory and voluntary agencies. The assessment has also been included into the refreshed Joint Strategic Needs Assessment.