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3. Facts, figures and performance – delivering the customer journey

Facts and figures

We are continuing to focus on helping people meet their needs in a way that gives them choice and control and connects them with their local community.

This means that people can expect services tailored to their own needs to achieve the outcomes that are important to them.

Some of the figures in this report are snapshots as at 31 March 2016 compared with the position as at 31 March 2015. Those are directly comparable figures.

Our customer service centre is the first point of contact for most people, including those referred on to us by other agencies. We signpost people to a social care assessment or the best services to meet their needs. In 2015/16, 34,333 people contacted us with social care enquiries (34,434 in 2015/16).

Senior Couple Being Served Meal By Carer