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User views and feedback – adult social care survey

As a sector, we need to understand more about how services are affecting people’s lives, rather than simply what outputs services are providing. If users are to be at the heart of care planning and provision, then user experience information will be critical for understanding the impact and outcomes achieved – enabling choice and informing service development.

In 2015 – 16, for the sixth year in succession we completed the annual Adult Social Care Survey, which is designed to help the sector understand more about how services are affecting lives.