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You said, we did

Examples of comments received in 2016/17

If we are at risk of Type 2 diabetes we would like the opportunity to attend a diabetes prevention programme, wherever we live in South Gloucestershire, at a time to suit us. South Gloucestershire, in partnership with Bristol and North Somerset, applied to be part of the NHS Diabetes Prevention Programme, which is currently rolling out across England. Having been successful in this bid, diabetes prevention education will now be offered to all ‘at risk’ patients in South Gloucestershire from May 2017.
You said that you wanted to walk more in the park and make new friends. We set up a walking group in Page Park, twice a week, every week, followed by a cup of tea and a chat.
Service users attending our Kingswood service asked Choices 4 U to offer singing sessions. We worked with a singing coach over the last year.  The sessions have helped some people improve their breathing.  They have proved so popular we provided further sessions across our service.
Service users attending Choices 4 U wanted to do more cooking sessions, learn more about healthy eating and have opportunities to cook with ingredients they hadn’t tried before. Using the ‘Eatwell Guide’ we worked with groups to plan and cook healthy balanced meals.  We planned supermarket tours and asked service users to match food displayed in supermarkets to food groups. We are running a new cooking project with an experienced chef to learn more skills in the kitchen and to showcase these to our family and friends through a celebration at the end of the 2017.
Service users across three Choices 4U services wanted to try alternative physical activities that can improve health and fitness. We ran a course of personal fitness sessions facilitated by personal trainer. The sessions enabled people to learn individualised fitness routines that could help improve both fitness and strength without the use of a gym or any equipment. We also facilitated a course of ‘Bollywood Dance’ sessions with dance teacher. The dance sessions proved so popular we provided further sessions across our service.
Some service users using the Direct Payment Card found the three day payment period challenging in relation to paying their personal assistants. We have now contracted with a new direct payment card provider and next day payments are the standard payment period within the system. In changing from the current direct payment card provider to a new provider, we consulted with a group of direct payment recipients to ask: how best we can communicate the change, how to make it as clear as possible what the service user needed to do, and how we could best reassure service users.  Their comments on timing of the letters to service users and contribution to the content, has been extremely useful.
Carers’ representatives at the Carers’ Advisory Partnership wanted a Carers’ Strategy that was easy to read, concise and clear: carers worked alongside council and NHS staff at every stage of the consultation and production of the strategy and action plan. Carers’ representatives provided the introduction, and have signed off the strategy via the Carers’ Advisory Partnership.

Young carers had input into the strategy consultation, but found the draft strategy too long, with information relating to young carers spread throughout the document: young carers have worked with the Carers’ Support Centre and council staff to produce their own version of the strategy for young carers, in their own words with vibrant, attractive formatting.

Both versions of the strategy will shortly be published on the council webpages.

It is not easy to find out what mental health services are available for adults. We have held a number of campaign throughout the year to promote local services both at public events and via the internet. These have included Mental Health Awareness week, World Mental Health day and Movember for men’s mental health.
The Dementia Roadshows are “very helpful and supportive” and that you would like them to continue to run. Dementia Roadshows are continuing to be run – we have already held these in Yate and Hanham, with another being held in Filton in July 2017
We need to hear the voice of people with dementia when planning services We worked with the Alzheimer’s Society and service users to create a sub group of the Dementia Planning Group called the Service User Representation Panel. We meet before the main group share information and have a two-way dialogue
Learning Difficulty Providers said that they would like to share activities with other providers to increase the range of activities people with learning difficulties We set up an automated email to allow providers to share information on their activities, to allow providers to be better connected, and to increase the amount of activities available to service users.
It would be helpful to have more information to be able to plan end of life matters We ran an event called “Elephant in the Room” which consisted of practical advice and information to help people feel empowered, ahead of a health crisis or changes in your situation, to make clear choices.
People with sensory impairments would like information about what’s available, in an easily Accessible format We produce two summer and winter Bulletins, entitled “Sight Matters in South Gloucestershire” and “Hearing Matters in South Gloucestershire”

Further information can be found in our Annual Report on Customer Feedback