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Paying your council tax

Paying your bill

The easy way to pay your council tax or  non-domestic rates is by direct debit from your bank or building society account. Anyone not already paying by direct debit will have a mandate enclosed with their bill. Simply complete this mandate and return it to the council. We can also set up your direct debit over the phone on 01454 868003 (council tax) or 01454 867700 (business rates). Please have your bank details (account number and sort code) to hand when you call.

You can now pay your council tax and business rates by 12 monthly instalments. If you would like to do this please call:
Council Tax 01454 868003
Business Rates 01454 867700
or write to us at: South Gloucestershire Council, Revenues Services, PO Box 300, Civic Centre, High Street, Kingswood, Bristol, BS15 0DS


All other methods of payment

Please see the reverse of your bill to find the other methods of paying. Please note that if you do not pay by direct debit the payment must be in your account by the 1st of each month. Failure to make payment in line with the instructions on your bill will result in action being taken against you to secure this charge. This could include costs being added to your account.



Some properties are exempt from council tax; these include properties only occupied by students, people under the age of 18 years, people who are severely mentally impaired or an annexe occupied by a dependant relative.

With effect from 1 April 2013, new legislation introduced by the government has abolished the exemption that was available for up to 12 months in respect of an empty property which requires or is undergoing major structural alteration or repair (Class A) and has also abolished the exemption that was available for up to six months after a dwelling becomes unoccupied and unfurnished (Class C).

Deciding whether these exemptions should be replaced by a discount is the responsibility of the elected members of the local authority. The elected members of this authority have decided that no discount is to be given for empty properties. Therefore, with effect from 1 April 2013, empty properties attract a full charge.

Do you qualify for a discount?

Council tax is based on the assumption that there are two people living in a property.  If a person lives on their own, then council tax can be reduced by 25%. A discount may also be applicable if a resident meets certain criteria including:

  • a full time student
  • in prison
  • a person who is severely mentally impaired
  • a care worker, depending on certain conditions
  • an 18-19 year old school leaver
  • a religious community member
  • a member of visiting Forces